> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wisepilot.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Review Management

> Manage Google Business Profile reviews with AI-drafted replies.

The Reviews page helps you respond to customer reviews efficiently using AI-drafted replies that match your brand voice.

## Reply Queue

When a new review comes in, WisePilot's review responder runner automatically drafts a reply. These appear in your reply queue with three actions:

* **Approve** — Send the drafted reply as-is to your Google Business Profile
* **Edit** — Modify the draft, then send the edited version
* **Dismiss** — Skip this review without replying

<Warning>
  Approved replies are published to your Google Business Profile immediately. Review the draft carefully before approving.
</Warning>

All drafted replies also appear as action items in your **Inbox**, so you can manage them from either location.

## How Replies Are Drafted

The AI review responder uses:

* Your **brand voice and tone** settings
* **Confirmed learnings** from past successful replies
* The review's **rating and content** to calibrate the response
* Best practices for review responses (acknowledging feedback, addressing concerns, thanking positive reviewers)

## Response Metrics

The Reviews page shows:

* **Response rate** — Percentage of reviews you have replied to
* **Average response time** — How quickly you typically respond
* **Rating trend** — How your average rating has changed over time

## Review History

Browse all reviews with filters:

* **Rating** — Filter by star rating
* **Status** — Pending, drafted, approved, sent, dismissed
* **Date range** — Time period filter

## Tips

* Aim for a response rate above 90% — Google factors responsiveness into local ranking
* Respond to negative reviews promptly and professionally
* The AI drafts are a starting point — personalize them when the review mentions specific details